Frequently Asked Questions
What happens after my subscribed contract expires?
You can continue to use MaxERP on your cloud instance server after your support license expires for an additional 7 Days as you organize to renew your subscription. After which your account will be suspended
If MaxERP is Free and Open Source, why charge per user?
MaxERP is Free and Open Source ("free" as in "free-speech"), but the services around MaxERP need engineers to support you. These are what is charged. Since scale, complexity and support requirement of a deployment is proportional to the number of users, the Enterprise Support contract is also priced per user. Also most ERP products are priced per user, so it is easy to compare with other products. MaxERP Support is a fraction of what you would pay for NetSuite, SAP or Oracle Cloud.
Is there a separate pricing for Employee Self-Service (HR module only) user?
No. MaxERP is not restricted to just one module, with the standard support, customers can access all modules like and CRM, Projects, Helpdesk.
How is the number of users counted?
The number of users at the time of signup is counted for the Support Billing. User is anyone with logins to the system, either via the mobile app or the main portal. Each user is accorded one instance login and no two users can be logged in to the system at the same time.
Is MaxERP available in my language?
Most likely yes! MaxERP has been translated to more than 70 languages with the help of the community. View the translation portal for a full list of supported languages
Can I pay via M-pesa, Cheque, credit card or wire transfer?
Yes, you can make payments via various methods as indicated in the Invoice raised.
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